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IT Service Desk

Concorde Technology Group offers a fast and highly effective service desk and service management support hub and for round-the-clock support. Built on forward-thinking and intuitive technology, our service desk provides technical excellence and reliability as standard for our customers here in the UK and around the globe.
 
Our IT service desk offers support 24/7/365. You will be assigned a single point of contact for end user support. Our teams are built on remote working methodologies, able to supply end user support, field engineer scheduling, nationwide part logistics, custom call flow support and offsite repairs wherever you are. 
 
On average, our first, second and third line analysts respond to over 4,000 calls a month, ensuring that there is as little disruption to your service as possible.

Concorde Technology Group’s IT service desk and client management hub is data compliant, operating to ISO 9001, ISO 27001 and ITIL standards, to help protect you and your business. We offer flexible Service Level Agreements (SLA) to suit you and are vastly experienced in providing high-quality client care and technical support.
 
Our diverse, multidisciplinary IT service desk team can offer support in a number of languages, and are experienced in every branch of our technology offering. We are trusted by hundreds to provide help and support on a number of products, from servers and infrastructure cabling to IT installation and IT configuration service, and aim to provide quality assurances as a standard to everyone.

To find out how Concorde Technology Group can help you and your business with IT service desk support, contact us today, or speak to one of our experts on 03331 300600 or enquiries@tctg.co.uk. 

Concorde Technology Group provides world class technology services and solutions, including Technology Solutions, Cloud Solutions, Communications and Cyber Security.

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