Dootsons Solicitors

A Brief Summary

Client

Established in 1897, and with three offices in the North West, Dootsons Solicitors provides a range of legal services to clients across the UK.

Project

Dootsons’ cloud-based Concorde Communicator phone system, installed by Concorde 3 years ago, enabled the company to react quickly to the restrictions imposed as a result of the COVID-19 outbreak.

Feedback

“Our initial investment in the Concorde Communicator phone system allowed us to move quickly, so our staff could work from home effectively during the COVID 10 crisis.”

THE SITUATION

Previously, Dootsons had approached Concorde Technology Group to scope, install, and provide ongoing support for a cloud-based phone system.

Following the COVID-19 outbreak, the majority of Dootsons’ team were required to work from home, with a core administrative team based at their headquarters.

OUR SOLUTION

Dootsons’ initial investment in a Concorde Communicator phone system - a flexible, reactive system, which could be amended quickly with minimal costs - allowed the organisation to react quickly to the COVID-19 outbreak, to ensure Dootons’ staff were fully equipped to work from home.

THE CUSTOMER OPINION

“Due to our existing infrastructure, the move to home working was straightforward,'' comments Dootsons’ Systems Manager. “Initially, a remote phone system presented a different way of working for us, but it has allowed our staff to continue to work effectively during the COVID 10 crisis.”