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dootsons solicitors


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Posted by: Vanessa Whiteley

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A Brief Summary

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Client

Established in 1897, and with three offices in the North West, Dootsons Solicitors provides a range of legal services to clients across the UK. 

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Project

Dootsons’ cloud-based Concorde Communicator phone system, installed by Concorde 3 years ago, enabled the company to react quickly to the restrictions imposed as a result of the COVID-19 outbreak.

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Feedback

“Our initial investment in the Concorde Communicator phone system allowed us to move quickly, so our staff could work from home effectively during the COVID 10 crisis.”

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THE SITUATION

Previously, Dootsons had approached Concorde Technology Group to scope, install, and provide ongoing support for a cloud-based phone system.

Following the COVID-19 outbreak, the majority of Dootsons’ team were required to work from home, with a core administrative team based at their headquarters.  
 

OUR SOLUTION

Dootsons’ initial investment in a Concorde Communicator phone system - a flexible, reactive system, which could be amended quickly with minimal costs - allowed the organisation to react quickly to the COVID-19 outbreak, to ensure Dootons’ staff were fully equipped to work from home.

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THE CUSTOMER OPINION

“Due to our existing infrastructure, the move to home working was straightforward,'' comments Dootsons’ Systems Manager. “Initially, a remote phone system presented a different way of working for us, but it has allowed our staff to continue to work effectively during the COVID 10 crisis.”

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