To all of our customers, partners, employees and the general community,
As we are all carefully watching the COVID-19 (Coronavirus) situation, Concorde Technology Group is actively taking steps to ensure the safety of our teams and the continuity of our operations. We’ve had disaster preparedness and business continuity plans in place for events such as natural disasters and pandemics for some time in line with our ISO Accreditations and these are tested as part of the continuous auditing process. We designed our managed service platform to withstand these occurrences with minimal impact to you and your end-users.
We want to assure you that we do not anticipate any significant disruptions to our operations as a result of the Coronavirus. Our services such as Service desk, security patching and monitoring are cloud-hosted and all our teams have the ability to work remotely in line with our business continuity plan.
Our phone system is also cloud-based so in the event that all teams need to work remotely, the customer will continue to call the same numbers for both support and sales.
We will review Field Engineering activities as the situation evolves and will communicate any relevant changes to our customers.
Additionally, Concorde Technology Group offices are following World Health Organization recommendations and HSE guidelines on hygiene to prevent infection and international company travel and attendances at conferences is on hold.
We understand that the rapidly evolving situation is causing uncertainty and we are encouraging all our customers, partners, employees and community to put their health and well-being first so that we can continue to operate effectively and help prevent the spread of disease.