Concorde Technology Group has joined forces with Sunrise Software to roll-out Sunrise ITSM Service Management Software
The technology solutions and services provider has integrated the first stage of Sunrise’s latest platform release, which is designed to help enterprises drive growth, strengthen company continuity strategies and enhance employee productivity.
As organisations continue to be challenged to remain agile and resilient during economic flux, The Sunrise platform will support all three of Concorde Technology Group’s service desk functions to operate efficiently – but still, utilise the same common service data model with improved back-end workflows – and provide a more tailored customer experience. The Software has been rolled out onto Mobile Tablet devices to its field-based teams to provide real-time service management and better real-time information sharing with its Customers.
Neil Roberts, Chief Operating Officer for the group said: "We love technology and making things better, the role out of Sunrise is a major upgrade in how we service and support and deliver services to our Customers there are some huge benefits to the new software that will allow us to service more customers faster and better, the biggest advantage will be the customer service experience it gives our customers, it’s very exciting."
Teaming up with Surrey-based software developer – which has helped to strategically roll-out the software platform – the business processes platform further supports Concorde Technology Group’s Cloud, Cyber and Managed Services Company’s giving the customer a single pane of glass view across all of its services and assets supported and managed by the Concorde teams.
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